What makes for a popular post? If the stats are anything to go by, I have little idea.
Ah, spin. Good in cricket, billiards and snooker, bad in communications?
One of those random thoughts I have when at a loose end… how far do our two disciplines overlap?
“Alexa, open Gary Taylor’s website.”
(Updated 13 March)
Customer engagement can be an exercise in futility – for both sides.
Let’s not get carried away… but it is still something of a coup.
The end of local newspapers, or the start of something better?
And will anyone mourn their passing?
Does Tim Martin have a point in closing down Wetherspoon’s social media channels?
And why are we so willing to turn a blind eye to what happens with it?
Virgin Media’s Quickstart process is missing a few steps…
It doesn’t always mean what you think it does.
Those Twitter designations aren’t as useful as you’d think.
Talk, listen, understand. Not always in that order.
Who do you turn to when a crisis hits?
How scenario-planning has me trapped in my own mind.
Sometimes it can be difficult to find the right words to say what we mean. And sometimes, not difficult at all.
Memories of two glorious years as a sports ‘reporter’.
When media strategies become a bit too successful.
I guess it depends on whether I want you to read it or not.