Part Victor Meldrew, part Eeyore’s Gloomy Place.

Defence of the realm

Customer engagement can be an exercise in futility – for both sides.


In London, you’re never more than six feet away from a rat. In Leeds, you’re never more than six metres away from an Uber…

Technology will set you free

Actually it will do no such thing, but it’s the lack of thought that counts.


Or, why are IT people so crap at communicating?

Dear Diary…

Sometimes, things should just work. When it comes to calendaring, they often don’t.

Doing it yourself

How difficult is it to set up your own web and email space? Well…

One App to Rule Them All

Information is power, which might be why the trains companies don’t like you having it.

You subscribed

You know you didn’t. But it can be difficult to prove.

The Wrong Trousers

The thing that affects all men of a certain age and waist size… belts.

Would you like some feedback?

Well… no. Because it’s not me, it’s you.

The 30-Day Rule

How long should the recruitment process last?

When WordPress wins

All I want is for a simple conditional to work…

Oh no, not again

Some of us are still recovering from last year’s nonsense… and the year before that.

Six months later…

I’ve been voluntarily redundant for half a year. How’s that going?

Recruitment: do as I advertise, not as I do

Communications professionals have to deliver on time. Other professionals… not so much, it seems.

Is Nominet using .uk as a cash cow?

Finding and registering the right domain name for yourself, you site or business is not as easy as it should be, thanks to some very odd rules.

WordPress + Eventbrite = hours* of frustration

* It would have been hours, but I gave up after 30 minutes, I’m not getting any younger. Why should embedding off-site content be so difficult?

“We regret to announce…”

Using public transport as a passenger isn’t always as seamless as we workers always make out.

A modern Mendacity Sequence

Lies, damned lies, statistics… election communications?

Say what you mean, and mean what you say

But please do it in a manner we can all understand, thanks.